Refund Policy

Version 5, last updated 31 August 2026

Monthly plans: 3-day money-back guarantee

If WP-AllBackup (Okleone Backups) Premium isn’t right for you, you can request a full refund within 3 days of your purchase. It’s self-service: open your account dashboard and click Request refund on your subscription, no need to email anyone. You can also reach us at wp-allbackup-support@fixit.biz.

WP-AllBackup Storage packages: non-refundable

Storage packages are sold for six months or a year, both committed terms, and are not refundable. Every licence already includes 1 GB, so you can try WP-AllBackup Storage and see how much room your sites actually need before buying any. Cancelling stops the renewal and you keep the space until the period you have paid for ends.

Annual plans: non-refundable

Annual subscriptions are sold at a substantial discount and are non-refundable. Before committing to a year, we recommend starting on the monthly plan (with its 3-day guarantee) to make sure WP-AllBackup (Okleone Backups) fits your workflow. If something has genuinely gone wrong with an annual purchase, contact wp-allbackup-support@fixit.biz and we’ll look at it case by case, in line with applicable consumer law.

How refunds work

Payments are processed by Paddle.com Market Ltd as merchant of record, so approved refunds are issued through Paddle back to your original payment method. Once approved, funds typically arrive within 5–10 business days depending on your bank.

What a refund means for your licence

When a refund is issued, the associated premium licence is deactivated immediately, and connected sites drop back to the free tier: full backups, restore, migrate, Dropbox and OneDrive keep working; incremental file backups, premium storage destinations, WP-AllBackup Storage uploads, staging, backups before updates and Rescue Protection stop. Incremental restore points you already have stay restorable. Staging copies you already made stay on your server. Your backups remain in your own storage and are never touched.

Renewals

The monthly guarantee applies to your first purchase within its 3-day window. To avoid an unwanted renewal, cancel anytime from your account dashboard; you keep premium until the end of the paid period. For an unexpected renewal charge, contact us promptly and we’ll help in line with consumer law.

Contact

Anything unclear? wp-allbackup-support@fixit.biz. We usually reply within one business day.

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